Questions, Questions, Questions!...
We want the whole experience to be as simple and fuss-free as possible for everyone, and will continue to work on improving this in any way we can. Here are some questions that you might want to ask us, and here are our answers...
Q) How long does it take to set up?
A) We like to arrive at least 60 minutes, preferably 90 minutes before the agreed starting time to set up the pod and ensure everything is ready for your guests. Any more time beforehand would be much appreciated! Set up time is not charged.
Q) Do we need to check with the venue?
A) Yes please! It is your responsibility to check space and provisions with the venue. Please make sure the venue knows that we are attending and that there is an appropriate space available for the Selfiepod (2m width x 3m length, 2m height). There will need to be a mains electricity supply comprising a single 13amp socket located within the space designated by the Customer for the Photo Booth.
Q) Is the Selfiepod attended by someone?
A) Yes, although we are able to offer an unattended service. This can be discussed on booking.
Q) Do I need to pay a deposit?
A) Yes, we take a non refundable deposit of £50 on booking which is then deducted from your remaining amount should you go ahead. The remaining balance is due 24 hours prior to the event.
Q) Something's come up, can I change my booking?
A) Yes! Just send us an email or message on social media. Any request for a new date must be made in writing at least 24 hours prior to the event, and is subject to availability.
Q) What if I want to cancel?
A) If you decide to cancel your booking you must notify us at least 24 hours prior to the original event date and the deposit of £50 will be forfeited. If you notify us less than 24 hours before the event, the full amount paid will be forfeited.
Q) Can I make a last minute booking? (Less than 24 hours notice)
A) Yes, last minute bookings are subject to availability and we request full payment upfront.
Q) What is Idle Time?
A) Idle time is charged at £25 per hour. We charge this if you’d like us to set up earlier in the day, before the event starts.
Q) How far do you deliver?
A) We provide a service to anybody living in London, Hertfordshire and Essex
Q) How do we see the photos?
A) All photos will be saved to a custom Dropbox folder, which we will share with you after the event. In the unlikely event that you have ordered our printer package and issues arise with our printer, we will arrange to have the physical photos sent to you after your event.
For full terms and conditions please see the T&C's page in the dropdown menu. Or, if you have any other questions, feel free to drop us a message or email.